FAQ
- How do I purchase products from oasisdirectllc.com?
You can visit our website oasisdirectllc.com and select the products you like, add them to the shopping cart, and follow the checkout process to complete the order. - What is the return and refund policy?
We have a detailed refund policy, and products that are unused and in the original packaging can be returned or exchanged within 30 days of purchase. Please visit our Refund Policy page for more information. - How do I contact customer service?
You can contact our customer service team via email at support@oasisdirectllc.com. You can also call our customer service phone number 12093179697 - How do I track my order?
Once you complete the order, you will receive a confirmation email with order tracking information. You can also log in to your account to check the order status. - Where can I find the warranty information of the product?
Each product page contains information about the warranty. You can also contact our customer service team for more information. - Do you provide international shipping?
Yes, we provide international shipping services. Shipping costs and delivery times may vary by destination, please check details before checkout. - How do I update my account information?
Please log in to your account and update your personal information and preferences in the “My Account” page. - How do I apply to become a distributor or wholesale customer?
If you are interested in becoming our distributor or wholesale customer, please contact our sales team by email at support@oasisdirectllc.com. - Do you accept returns or exchanges?
Yes, we accept returns or exchanges of unused products in their original packaging. Please review our Return and Refund Policy for details. - How do I register as a member?
Currently, our website does not support member registration. You can subscribe to our newsletter to get the latest product information and special offers.